FAQs

What is a Birth Memory poster?
A Birth Memory is a unique poster and precious forever keepsake created by you that allows you to have a 1:1 scale illustration that adapts to the length of your baby at birth. Within the illustration, you can include your baby’s name, weight at birth, date and time of birth, and birthplace.

How does the illustration become a 1:1 scale of the baby’s actual length at birth?
We adjust the size of the illustration to the length you choose when you customize your unique poster.

What size is the poster?
The size is 50 cm x 70 cm or 19.5 inches x 27.5 inches. It fits the standard photo frame for this size.

Is the frame included?
Unfortunately, no. You can purchase a frame online, or at your local retail store.

What kind of paper is the poster printed on?
The poster is printed on 190 grams per square meter (GSM) paper and comes with a matte finish.

What if I want to give the poster as a gift to someone?
The birth memory makes an excellent present for someone’s birthday, baby shower, christening, name day or more. We offer gift cards that you may purchase online for such occasions. 

What kind of languages can I create my poster in?
We currently offer the Birth Memory in the following languages:
English (North American), English (Britain),Portuguese, Spanish, French, Norwegian, Swedish, Finnish, Icelandic, Danish, Dutch, German and Italian.

Where do you ship? How much does shipping cost?
We offer free shipping, worldwide.

 How long does it take to deliver my Birth Memory poster?
Shipping length depends on your location. We estimate the following:
Europe and North America: 4-16 business days
Rest of the world: 6-18 business days

What if I receive a damaged or defective poster?
Even though all of our posters are carefully inspected and packaged, on rare occasions they can become damaged during the transportation of your Birth Memory, or somehow have a defect. If you receive a damaged or flawed poster, please send us a picture of your poster to birthmemory@gmail.com as soon as you receive the poster. Our team will review the picture and typically, we will send you a new poster free of charge.

Can I return my poster?
The posters we make are custom-made, especially for you. They are therefore non-refundable and cannot be returned.

What if I realize I have made a spelling error in the name or birthplace, or an inaccuracy in the length, weight, date or time?
As there is no refund or return offered for mistakes that are made during the creation process, we strongly advise everyone to thoroughly check that all the information is correct before completing your order. If you realize after you have completed your order that you have made a mistake, send us an email at birthmemory@gmail.com within 3 hours of completing your order and we will do our best to rectify the error.

What options do you offer for payment?
We accept Visa, Mastercard, American Express and PayPal.